Attention! This job posting is 7 days old and might be already filled.
at Holt Renfrew (view profile)
Location Toronto, Canada
Date Posted Feb 20, 2017
Category Beauty
Job Type Full-Time

Description

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments. Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and employees.

The Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Upon reaching a volume of $600K, Beauty Advisors are equipped with additional clienteling tools

Specific responsibilities include (but are not limited to) the following:
- Consistently deliver Holt Renfrew’s “Amazing Service, Amazing Sales” to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Perform other duties, as assigned

The ideal candidate:
- High school diploma
- Proven ability to exceed sales targets
- Highly collaborative; working with and through others in a team-oriented environment
- Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of two or more years experience in a commission-based sales environment
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred