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at Charlotte Tilbury Beauty, Inc. (view profile)
Location Toronto, Canada
Date Posted Mar 26, 2018
Category Beauty
Job Type Full-Time

Description

MAIN DUTIES AND RESPONSIBILITIES:

The Role


The Account Executive is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand, the Account Executive is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Account Executive is also responsible for anticipating needs while executing with excellence the sales, merchandising, operations, training, Human Resources and employee development, among other tasks in this position.


This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience with opportunities to drive sales within store.

Sales
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transactions (IPT)
• Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
• Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Working with the Education and Artistry team to ensure continuous training and development to be provided to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.

Team Management
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively suggest improvement opportunities.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Create a positive, cohesive, cooperative team culture in store
• Implement individual and team development plans and conduct regular reviews that encourage two-way feedback and coaching
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings and a collaborative management style
• Recognize and celebrate great performance

Operations
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Store and Retail Partner Relationships
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Schedule direct reports to optimize coverage according to customer flow
• Control store expenses (i.e. counter consumables) within budget guidelines
• Ensure the Company cash loss prevention procedures and security policies are adhered to
• Maintain excellent counter hygiene standards
• Maintain technology on counter, to include screens, iPad and music
• Raise operational issues for resolution in a timely manner
• Maintain the store standards and policies at all times
• Proactively suggest win-win